This privacy policy applies between you, the User accessing services through our Website or mobile application and ORDOO LTD., the owner and provider of this Website and mobile application. ORDOO LTD. takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the Website and mobile application. Please read this privacy policy carefully.

1. Information about us

  • 1.1. In this privacy policy, the following definitions are used:
  • Data
    Collectively all information that you submit to ORDOO LTD. via the Website or Mobile application. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
    ORDOO LTD., or us or we
    ORDOO LTD., a company incorporated in England and Wales with registered number 09660723 whose registered office is at University of Bath Innovation Centre, Carpenter House, Somerset, BA1 1UD;
    User or you
    Any third party that accesses the Website and is not either (i) employed by ORDOO LTD. and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to ORDOO LTD. and accessing the Website in connection with the provision of such services;
    The website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
    Mobile application
    The mobile application developed by and for Ordoo as available on Apple’s App store and Google play store.
    Partner venue
    An store on the mobile application where users can buy items from a menu. The owners have access to a management portal.
  • 1.2. For avoidance of doubt, Ordoo’s online services include both a website and mobile application, referred together throughout as “website”. This includes attempts to access Ordoo’s services via other digital channels including, but not limited to, mobile tablets and other devices.
  • 1.3. In this privacy policy, unless the context requires a different interpretation:
    • 1.3.1. The singular includes the plural and vice versa;
    • 1.3.2. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
    • 1.3.3. A reference to a person includes firms, companies, government entities, trusts and partnerships;
    • 1.3.4. "Including" is understood to mean "including without limitation";
    • 1.3.5. Reference to any statutory provision includes any modification or amendment of it;
    • 1.3.6. The headings and sub-headings do not form part of this privacy policy.

2. Scope of this privacy policy

  • 2.1. This privacy policy applies only to the actions of ORDOO LTD. and Users with respect to this Website and mobile application. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

3. Data collected

  • 3.1. We may collect the following Data, which includes personal Data, from you:
  • Type of data
    Legal Basis
    First and Surname
    Used for order redemption and identification between the venue and customer
    Email address
    This is used as an unique identifier for orders. It is also required to send an order receipt. Finally, it may be used for marketing purposes if consent given by the customer.
    Location Data
    Used to ensure the order is made when the customer is near. It may be used for marketing purposes if consent given by the customer.
    Legitimate interest
    Activity Data
    Information is collected on total customer spend, average order value, order frequency and number of referrals. This information is shared with any venues where a customer has placed an order.
    Legitimate interest
  • 3.2. In each case, in accordance with this privacy policy.

4. Our use of Data

  • 4.1. Ordoo collect data in order to perform the services requested by the user.
  • 4.2. For purposes of the Data Protection Act 1998, ORDOO LTD. is the "data controller".
  • 4.3. We collect information from you when you register on our mobile application, place an order or enter information on our website.
  • 4.4. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be shared with third parties.
  • 4.5. This does not include our partner venues on the Ordoo platform. Data may be disclosed to selected partners when users have placed an order at specific venues. If a user does not place an order then no data will be shared with partner venues.
  • 4.6. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause 11 below (Security).
  • 4.7. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
    • 4.7.1. Internal record keeping;
    • 4.7.2. Improvement of our products / services;
    • 4.7.3. To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested;
    • 4.7.4. Contact for market research purposes which may be done using email, telephone, or mail. Such information may be used to customise or update the Website;
  • 4.8. in each case, in accordance with this privacy policy.

5. Third party websites and services

  • 5.1. ORDOO LTD. may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website and mobile application. The providers of such services do not have access to certain personal Data provided by Users of this Website.
  • We use the following third party(s) to conduct business with legitimate interest:
  • 5.3. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
  • 5.4. non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

6. Links to other websites

  • 6.1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

7. Changes of business ownership and control

  • 7.1. ORDOO LTD. may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of ORDOO LTD., Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  • 7.2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  • 7.3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

8. Controlling use of your Data

  • 8.1. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
    • 8.1.1. Use of Data for direct marketing purposes; and
    • 8.1.2. Sharing Data with third parties.
  • 8.2. Restrictions to the data can be managed in the settings section of the mobile application and upon request to the support team.

9. Functionality of the Website and mobile application

  • 9.1. To use all features and functions available on the Website, you may be required to submit certain Data.
  • 9.2. To make a purchase within the mobile application you will be required to register and submit required information.

10. Accessing your own Data

  • 10.1. You have the right to ask for a copy of any of your personal Data held by ORDOO LTD. (where such Data is held in accordance with this privacy policy).
  • 10.1. Where data is inaccurate, the individual concerned has a right to apply to rectify, block, erase or destroy the inaccurate information. Please contact Ordoo support to rectify this issue.

11. Security

  • 11.1. Data security is of great importance to ORDOO LTD. and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
  • 11.2. We will never have access to sensitive billing information such as credit card or bank account details, even though you're paying for items via the app. This sensitive data is handled by the following 3rd party payment provider:
  • 11.3 The mobile application is hosted and stored with Amazon Web Services in accordance with their privacy policy here.
  • 11.4. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
  • 11.5. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

12. General

  • 12.1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  • 12.2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  • 12.3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  • 12.4. This privacy policy is governed by and interpreted according to English law. All disputes arising under this privacy policy are subject to the exclusive jurisdiction of the English courts.

13. Changes to this privacy policy

  • 13.1. ORDOO LTD. reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
  • 13.2. You may contact ORDOO LTD. by email at